Terms & Conditions

CARRIAGE TERMS

We aim to deliver all main land UK orders within 3-5 working days.

Delivery charge is noted at checkout, for orders over £100 delivery will be made free of charge.

Depending on quantities goods may be required to be dispatched on a pallet.

Next working day delivery is available where stated and the option then offered via checkout. This is for selected items only, delivery information will state this.

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and may not arrive within 3-5 working days.

For deliveries of full pallets, or multiples thereof, you will be asked to confirm vehicle access & offloading capablility at checkout.  Confirmation means that your site can be accessed by articulated vehicles and that you have a fork lift truck available to offload the goods.

Caxton House Ltd cannot be held responsible for any issues resulting from verbal telephone orders that have not been put in writing.

Caxton House Ltd cannot be held responsible for problems or delays that occur as a result of the courier service.

For education and local authority orders placed via purchase order; We reserve the right to apply applicable carriage charges if omitted from the submitted purchase order.

DAMAGES

If the delivery arrives and looks & sounds fine, you have until 5pm the following working day to report any damages.

If the delivery arrives and it is damaged you need to sign for it as damaged and notify us, along with photographic evidence of packaging of the damaged products within 48 hours.

EXPORT

Please contact our sales office for a quotation.

Please note goods may be sent to you in installments depending on availability. There is no additional charge for orders delivered in several consignments.

Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by Customs authorities.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, Government actions and any other similar events.

Caxton House Ltd cannot be held responsible for problems or delays that occur as a result of the courier service.

MINIMUM ORDER

Products must be bought in their pack quantities, as listed. Where items are sold in pack quantities, these will not be separated.

SAMPLES

Due to the cost of preparing and dispatching samples we reserve the right to make a charge to cover the costs involved. You will be notified of these prior to the charge being made if applicable.

PAYMENT TERMS

All new business will be strictly on a Proforma basis, paid via our website checkout facility.
For account holders payment terms are strictly 30 days net from date of invoice.
Public sector organisations can place an order via an offiical purchase order.
We reserve the right not to process orders if an account is outside our terms.
We reserve the right to charge interest at 2.5% per calendar month on any accounts remaining unpaid beyond the 30 days credit period.

RETENTION OF TITLE AND RISK

The ownership of goods supplied, the subject of an order, shall not pass to the customer until payment has been received in full by Caxton House Ltd, although the risk passes to the purchaser at time of delivery.

RETURNS

Goods shall not be returned without prior written authorisation from Caxton House Ltd. We ask you to email us within 48 Hours of receiving your order. From there we will instruct you as to the next step. All agreed returns must be sent to our warehouse or the warehouse instructed. To qualify for credit, all returned goods must be adequately packed and protected, still in their original shrink-wrap and in a re-saleable condition. Return transport charges will not be refunded. We charge a 20% Restocking Fee.

Photographic evidence is required to support any damage claim.

PLEASE NOTE THAT IF YOU ORDER A BESPOKE PRODUCT THEY ARE STRICTLY NON-RETURNABLE AND NON-REFUNDABLE. THERE ARE NO EXCEPTIONS SO PLEASE CHOOSE CAREFULLY BEFORE YOU COMMIT TO PURCHASE.

OUT OF STOCK ITEMS

In the unlikely event that the product requested is out of stock, Caxton House Ltd reserves the right to supply a similar product to that selected in both colour and specification.

PART SHIPMENT

Every effort is made to send a complete order, however we reserve the right to make part shipments due to external factors beyond our control.

WEBSITE ORDERS

Caxton House Ltd does not accept liability for errors and omissions within its websites and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time.

Caxton House Ltd does not guarantee any product's fitness for a particular purpose. All items are listed on an 'as is' basis.

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information you provide us lawfully, in accordance with the Data Protection Act 1998.

We promise not to sell or pass on your data to any partner companies or third parties.

Caxton Supplies is a a trading name of Caxton House Ltd.

PAYMENTS

Caxton House Ltd  secure on-line payment facility is provided by Paypal (www.paypal .com). You will enter the secure payment gateway to handle all aspects of your payment transaction before entering your credit/debit card details.

Paypal’s servers use SSL techniques to encrypt all card details in transit between your computer and the server. Thereafter card information is held only on their highly secure servers and we do not have nor need to have access to it.

As such your card details will not be passed to Caxton House Ltd but only processed confidentially and securely for the current transaction.

IP ADDRESSES & COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a 'cookie' file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern
To store information about your preferences, and so allow us to customise our site according to your individual interests
To speed up your searches
To recognise you when you return to our site

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses 'cookies', which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

STORING YOUR PERSONAL DATA

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

USES MADE OF THIS INFORMATION

We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.

We may also use your data to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, telephone, or email.

If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Finedrop Business Services Ltd or all of  its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Finedrop Business Servcies Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.